What is Quality & Why We Need It?


We believe that quality is vital for successful organizations. Here’s what we mean by quality and why we think you should take it into consideration.

Quality is about making organizations perform at optimum levels — from refining products, services, systems and processes, to making sure that the whole organization is fit and effective.

Quality can be defined as:-

Degree of excellence

Fitness for purpose

Best for the customer’s use and selling price

The entirety of characteristics of an entity that bear on its aptitude to satisfy stated or implied needs

The paradigm of comparing something as measure against other things of a similar kind; the degree of brilliance of something. It is also a idiosyncratic attribute or characteristic possessed by someone or something.

Handling quality means continuously pursuing excellence: making sure that what your organization does is fit for the purpose, and not only stays that way, but keeps refining.

Need For Quality

The first thing that we need to take into consideration is that quality is the most important thing. The quality of your work describes you. Whoever you are, whatever you do, same products and services can be found cheaper somewhere else but your quality is your signature. Developing and delivering Bug-free and high quality products and services means that you are providing quality products from the start. As a consequence, you are decreasing the need for additional services, from verification to warranty.

To survive and thrive. Good quality management can increase your organization’s brand and standing, protect it against risks, increase its productivity, boost its profits and position it to keep on growing. All while making staff and customers happier.

Quality isn’t a box that needs to be ticked or something you pay lip service to. Failures causing from poor authority, ineffectual assurance and resistance to change can, and do, have appalling consequences for businesses, individuals and society as a whole.

What Does Quality Apply To?

Everything. Every product, process, service, task, action or decision in an organization can be arbitrated in terms of quality — how good is it, is it good enough, how can we make it better?